DELIVERY AND RETURNS
HOW LONG BEFORE I RECEIVE MY ORDER?
UK STANDARD DELIVERY
The standard UK delivery charge is £4.95 on orders above £29.
£3.50 delivery on orders below £29 to recognize smaller value accessories and t-shirts.
Orders received before 4pm Monday to Friday will generally be shipped the same day with a 48 hour dispatch period. Orders received at the weekends will usually be shipped on a Monday with the exception of a Bank Holiday weekend when Tuesday dispatch will apply.
If this is not possible for example an error has taken place when you have tried to pay, or an item is out of stock, you will be notified via email or a phone call.
A confirmation of shipping email is always sent once goods have been shipped with a tracking number from the postal service used.
Deliveries are sent Recorded Delivery via Royal Mail 48hr Tracked. A signature will be required on delivery otherwise the delivery company will leave a card through your door to enable you to re-arrange a suitable delivery time or collection from your local Post Office branch.
*To track your order via Royal Mail click HERE to be taken to their Track & Trace facility. Make sure you have your tracking reference number to hand (available on your dispatch confirmation e-mail) and follow the online instructions.
"We cannot authorize that parcels be left in bins, in sheds or over the fence. Items may be left with neighbours as long as the item is signed for"
When will you be charged?
Your card will be debited as soon as you place the order. Should for any reason we are unable to supply any item we will first call to see whether or not you would like an alternative or offer a full refund to your debit/credit card.
Europe & Worldwide Delivery
We currently ship items to a variety of countries within the EU at a rate of £7.95, the USA and Canada at a rate of £9.95 and the rest of the world at a rate of £14.95. As with any other delivery each one needs a signature as they will be sent via Royal Mail International Signed For or via DPD. With countries outside of the EU parcels will usually be delivered within 7-10 working days, but on the odd occasion parcels can be held in customs and this can cause some delays. We are not responsible for any imports charges that may be payable by the recipient of the parcel.
Unfortunately we have no control over these charges.
Your delivery address must be the same as on the credit card statement for the first order. Once this address is verified an alternative delivery address may be added i.e. place of work.
HOW TO RETURN OR EXCHANGE A PRODUCT?
UK customers must return any unwanted goods within 10 working days from the day they are received, with overseas customers having 14 days from the date of delivery. Please include a copy of the invoice in with your items so we know who they have come from. The returning goods should be posted via a recorded delivery with the buyer retaining any receipts in case the parcel should become lost in transit.
If you require an alternate size you can request an exchange by listing the size you wish to have sent back out, however we would alternatively recommend reordering and returning the item for a refund as we cannot guarantee that the required size will be in stock at the time that the returning parcel arrives back with us. Any order returned for an exchange will be refunded if we do not have the requested item in stock.
Please ensure when returning items in boxes such as trainers that the boxes are not cello taped as this causes damage to them. We require all returned items to be sent back in the condition that they were sent with tags attached and boxes intact.
*Please note that for hygiene reasons we cannot accept returns of underwear if the outer packaging has been opened. *
*If you wish to return your goods please send them back to Union Menswear, 19a Parson's St, Banbury, OX16 5LY.
We do not refund returns postage costs unless the items received were faulty in the first place or an order was sent out incorrectly by Union Menswear.